How do I get help?
Email support@tandlo.app. If you can't sign in, write from any address and tell us the email you use with Tandlo. We aim to reply within two working days.
Support
Get help with Tandlo.
Email support@tandlo.app and we aim to reply within two working days. For what Tandlo does and doesn't do, see the FAQ.
Getting help
What should I put in my email?
The email address you sign in to Tandlo with, whether you need help with the iPhone app or an invitation reply page, what you were trying to do and what happened instead. A screenshot helps. Please don't send a password, a sign-in code or card details. We don't need them to help you.
Tandlo Family subscription
How do I change or cancel Tandlo Family?
If you subscribe to Tandlo Family, you pay Apple, so Apple manages the subscription. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Tandlo. The adult who pays can also open Settings in Tandlo, then Tandlo plan, then Manage subscription. Cancelling stops it renewing. Deleting your Tandlo account doesn't cancel it, so cancel it with Apple first.
Can I get a refund?
Apple handles refunds for anything bought through the App Store. Tandlo can't refund an App Store purchase itself. Ask Apple at reportaproblem.apple.com, signed in with the Apple Account you paid with.
I've paid, but Tandlo doesn't show Tandlo Family
Check that your iPhone is signed in to the Apple Account you subscribed with. Then, in Tandlo on your iPhone, open Settings, then Tandlo plan, then Restore purchases. The family owner sees this option. If it still isn't right, email support@tandlo.app with the email you sign in to Tandlo with.
Your account
How do I delete my account?
In Tandlo, open Settings, then Account, then Delete my account. If you haven't set up a family yet, it's at the bottom of Help & account. Before you confirm, the app shows what will go: your private plans and tasks, calendar connections, the photos and documents kept with your plans, and forwarded emails with their attachments. Your forwarding address and reply links stop working, and any family you created is deleted too. It can't be undone. The privacy notice has the full detail.
Privacy and data requests
For privacy questions, a copy of your information, corrections or a complaint, email support@tandlo.app, as the privacy notice says.
Still stuck?
Tell us what happened and we'll help you sort it out.